1. General 

These Terms & Conditions govern your use of www.damlabal.com (http://www.damlabal.com) and your purchase of products from Damla Bal Jewelry.

By using the Site or placing an order, you agree to these Terms. 

2. Products & Orders 

We make every effort to present our jewellery accurately. As each piece is made and finished by hand, slight variations in texture, finish, colour, and other details may occur.

When you place an order, you will receive an order confirmation by email. The order confirmation acknowledges receipt of your order. The contract is concluded when we confirm acceptance of your order by email. We reserve the right to cancel an order in the event of an obvious pricing error, suspected fraud, or if we are unable to fulfil the order. If an order is cancelled after payment, you will receive a full refund. If you wish to change or cancel an order, please contact us as soon as possible. As our pieces are made to order, changes or cancellations cannot be guaranteed once production has begun. 

3. Pricing & Payment

All prices are displayed in the currency shown on the Site and include VAT where applicable. Prices may change without notice, but this will not affect an order that has already been accepted. Payments are processed securely through our payment providers. We do not store your full payment card details.

4. Production & Shipping

Pieces that are in stock are ready to ship. If an item is not currently in stock, please allow 2–3 weeks for it to be made, depending on the intricacy of the design.

Complimentary insured shipping is included throughout Europe. For destinations outside Europe, a €60 insured international shipping fee applies. Orders over €2,000 receive complimentary insured shipping worldwide.

All orders are shipped with UPS, fully tracked and insured, and require a signature upon delivery.

For orders shipped outside the European Union, local customs duties, import taxes, and any applicable customs or handling fees are the responsibility of the customer. These charges are determined by the destination country and may be collected by the carrier or customs authority upon delivery. We do not calculate, collect, or pay these charges on behalf of the customer.

We are not responsible for delays caused by customs, the carrier, or circumstances beyond our reasonable control.

5. Returns & Right of Withdrawal 

Returns are subject to the terms set out in our Delivery & Returns policy. For online purchases, you have a 14-day right of withdrawal from receipt of your order, unless a legal exception applies. Details of the withdrawal process and any applicable exceptions are set out in our Delivery & Returns policy.

The cost of returning an item under the right of withdrawal is the responsibility of the customer.

Nothing in these Terms limits any mandatory consumer rights that apply to your purchase. 

6. Faulty or Non-Conforming Items

If your order arrives damaged, please contact us as soon as possible with details of the issue. If a product is faulty or does not conform to the contract, your statutory rights under applicable law apply. Nothing in these Terms affects your statutory consumer rights.

7. Legal Warranty & Consumer Rights

Where applicable, our products are covered by the mandatory statutory warranty required under Hungarian law. The applicable warranty period depends on the purchase price and the product concerned. These statutory rights apply in addition to your other consumer rights. 

8. Hallmarking

Our gold jewellery is assayed and hallmarked by the Hungarian Assay Office.

9. Intellectual Property

All content on this Site, including jewellery designs, photographs, text, branding, graphics, and other materials, belongs to or is licensed to Damla Bal Jewelry. No content or design may be reproduced, copied, modified, or used commercially without our prior written permission.

10. Liability

We are responsible for our products and services as required by applicable law. Nothing in these Terms affects your statutory consumer rights.

11. Complaints & Dispute Resolution

If you have a complaint or need assistance with an order, please contact us through our Contact / Help form. We will review your enquiry and do our best to resolve the matter directly.

If a consumer dispute cannot be resolved directly, you may seek assistance from the competent Hungarian conciliation board (Békéltető Testület) or pursue any other remedy available under applicable law.

12. Governing Law

These Terms are governed by Hungarian law, without affecting any mandatory consumer rights or protections that apply to you under the laws of your country. 

Business Information & Contact

Damla Bal Jewelry

• Legal name: Bal Damla 
• Hungarian tax number: 55624413-1-42
• Registration number: 54332849
• EU VAT number: HU55624413
• Business address: 1081 Budapest, II. János Pál pápa tér.
• Email: info@damlabal.com
• Phone: +36 70 409 2091

If you have any questions regarding these Terms or your order, please contact us at the email address above.